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Sales Team
Our sales team can help you with price and shipping calculations, and they mainly handle pre-sales issues.
Technical Support
Our technical team can help you customize and design your product, and they mainly handle after-sales issues.
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RFQ
Everything you need to know about our OEM / ODM process, MOQs, and technical support.
Are you a trading company or a direct manufacturer?
We are a direct manufacturer specializing in wildlife trail cameras, night vision optics, and outdoor monitoring solutions. We possess our own R&D team, molding center, and assembly lines. This allows us to offer competitive factory-direct pricing and strict quality control from start to finish.
Do you offer OEM and ODM services?
Yes, OEM and ODM are our core businesses.
- OEM: We can print your logo on our existing models, customize the packaging, and update the firmware boot screen.
- ODM: With our in-house engineering team, we can provide deep customization, including ID design, PCB layout modification, and specialized software development to meet specific project requirements.
Can you provide custom monitoring solutions for specific environments?
Absolutely. We have extensive experience in providing tailored solutions for wildlife research, ecological monitoring, and farm security. Whether you need 4G/LTE transmission, solar power integration, or specific low-power consumption protocols for extreme climates, our R&D team can develop a solution that fits your scenario.
Can you develop a custom mobile App or Cloud platform for our brand?
Yes. Unlike traditional hardware factories, we have a dedicated software team. We can offer “White Label” app services (reskinning our existing app with your branding) or develop a fully customized cloud management platform for your wildlife monitoring or security projects.
Do you provide SDK/API for system integrators?
Yes, for our cellular and Wi-Fi enabled cameras, we can provide technical documentation, SDKs, or API protocols to assist system integrators in connecting our hardware with your own cloud platforms or management software.
How do you protect my Intellectual Property (IP) for ODM projects?
We take IP protection very seriously. We are willing to sign a Non-Disclosure Agreement (NDA) before any technical drawings or ideas are exchanged. Your custom molds, firmware source codes, and design files remain strictly confidential and will never be shared with third parties.
Do your night vision products use "No Glow" or "Low Glow" LEDs?
We offer both options to suit different needs.
- 940nm (No Glow): Invisible to the human eye and animals, ideal for security and shy wildlife.
- 850nm (Low Glow): Offers a longer illumination range, ideal for general observation where stealth is less critical.
- We can customize the LED array based on your specific requirement.
What kind of image sensors do you use?
We use premium image sensors from reputable suppliers like Sony (Starvis) , and OmniVision. This ensures our cameras deliver superior low-light performance and high dynamic range, which is critical for professional wildlife monitoring.
How do you handle 4G frequency bands for different countries?
We use region-specific 4G modules (e.g., for North America, Europe, or Australia) to ensure the cameras connect seamlessly to local carriers. Before production, we will confirm the destination country with you to select the correct module and pre-configure the major APN (Access Point Name) settings.
Are your cellular cameras locked to a specific carrier?
No, our devices are carrier-unlocked. Your customers can use any SIM card from compatible network providers. We can also assist in bundling IoT SIM cards if you are offering a “Hardware + Data Plan” subscription model to your clients.
What if the 4G signal is weak in remote areas?
Our R&D team optimizes the antenna gain and internal RF design to maximize signal reception. For areas with extremely poor coverage, we offer high-gain external antenna accessories that can significantly boost connection stability.
How are firmware updates handled?
We provide continuous firmware support.
For Non-Wireless Models: We provide the update file, which users can install via SD card.
For 4G/LTE Models: We support OTA (Over-the-Air) updates, allowing you to fix bugs or add features remotely without retrieving the device from the field.
Do you manufacture compatible solar panels?
Yes, we offer proprietary solar panel kits designed specifically for our cameras. They feature built-in lithium batteries (e.g., 1500mAh – 5000mAh) to store energy, ensuring the camera operates continuously even during cloudy days or at night.
Can the camera or night vision devices run on external power for permanent installation?
Yes, all our units come with a DC-input port (6V or 12V). We can provide waterproof power cables for connecting to large external batteries or grid power for permanent security installations.
Can you do laser engraving for logos instead of silk printing?
Yes. For tactical or premium product lines, we offer laser engraving services on the camera housing to ensure the logo remains durable and resistant to wear in harsh outdoor conditions.
What is your monthly production capacity?
We operate multiple assembly lines with a monthly capacity of approximately 20,000 units for trail cameras and night vision devices. This allows us to handle high-volume orders during peak hunting or holiday seasons without bottlenecks.
How do you manage component shortages (e.g., Chips)?
We maintain strategic partnerships with key chipset suppliers and keep a safety stock of critical ICs (Main control chips, 4G modules, and sensors). This allows us to maintain stable pricing and lead times even during market fluctuations.
What is your Minimum Order Quantity (MOQ)?
Our MOQ is flexible depending on the level of customization:
- Standard Neutral Products: Small trial orders are welcome (e.g., 50-100 units) to test the market.
- OEM Orders (Logo/Packaging): Typically starts at 1000 units.
ODM/Deep Customization: Please contact our sales team to discuss details based on R&D costs.
Can I get a sample for testing before placing a bulk order?
Yes, we strongly encourage clients to test our samples. We are confident in our image quality and build standards. Please contact us to request a sample; the sample fee is often refundable against your first bulk order.
What is the typical lead time for bulk orders?
Sample Orders: 3–5 working days.
Standard Mass Production: 25–35 days after deposit.
Customized Orders: Lead time may vary depending on the complexity of the modification. We will provide a detailed timeline upon order confirmation.
What payment terms do you accept?
For standard orders, we typically require a 30% T/T deposit upon order confirmation and the 70% balance before shipment or against the Copy of B/L. For long-term strategic partners, we are open to discussing L/C or other credit terms.
Do you provide multi-language user manuals and custom packaging?
Absolutely. We understand the importance of localization. We can print user manuals in your required languages (English, German, French, Japanese, etc.) and manufacture fully customized gift boxes based on your artwork design (AI or PDF files).
What are your standard shipping terms (Incoterms)?
Our standard quotation is usually based on FOB Shenzhen or FOB Hong Kong. However, we can also accommodate EXW (Ex Works) if you have your own forwarder, or CIF/DDP if you need us to handle the logistics to your warehouse.
What is your warranty policy?
We offer a standard 12-month warranty for all our products. For long-term partners, we can discuss extended warranty options. We also provide spare parts (like housing, antennas, or battery trays) for local repairs to help you serve your customers better.
How do you ensure the quality of your outdoor products?
Since our products are used in harsh outdoor environments, we implement strict QC procedures. Every unit undergoes:
- Aging Tests: 24-48 hours of continuous operation.
- Waterproof Testing: Ensuring IP66/IP67 compliance.
- Temperature Testing: High and low-temperature simulation to ensure stability in extreme climates (-20°C to +60°C).
- Final Image Check: Verifying focus and night vision clarity.
What is your RMA (Return Merchandise Authorization) process?
If a defect is confirmed, we follow a streamlined process:
- For small defect rates (<1%), we often provide free spare units in your next shipment to cover the loss.
- For batch issues (rare), we will recall the products for repair or replacement.
- We also provide technical training and circuit diagrams to your local repair team if needed.
Are your products certified for international markets?
Yes, our standard models come with CE, FCC, and RoHS certifications, ensuring compliance with EU and US market regulations. If your specific market requires additional certifications (e.g., TELEC, IC, or REACH), we can assist in the application process using our certified lab partners.
How are firmware updates handled?
We provide continuous firmware support.
For Non-Wireless Models: We provide the update file, which users can install via SD card.
For 4G/LTE Models: We support OTA (Over-the-Air) updates, allowing you to fix bugs or add features remotely without retrieving the device from the field.
Can I visit your factory for an audit?
You are most welcome. We believe in transparency. We are located in Shenzhen], near Bao’ Ang Airport. Please contact our sales team to schedule a visit; we can arrange airport pickup and a full tour of our production lines and testing labs.
Where is the cloud server located? Is it GDPR compliant?
For our standard cloud solution, we use AWS (Amazon Web Services) with servers deployed regionally (US, Frankfurt, Singapore) to ensure speed and compliance with local data privacy laws like GDPR.
Who owns the data captured by the cameras?
The end-user retains full ownership of all images and videos. We do not access, share, or sell user data. Our role is strictly to provide the hardware and the transmission pipeline.